Privacy Policy

Last updated: June 6, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Business, for the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California.
CCPA and/or CPRArefers to the California Consumer Privacy Act (the "CCPA") as amended by the California Privacy Rights Act of 2020 (the "CPRA").
Company(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to OEMPRO LLC, a Delaware limited liability company.
For the purposes of the GDPR, the Company is the Data Controller.
Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
Country refers to: United States.
Customer refers to a collision-repair shop, body shop, dealership service department, or similar business that subscribes to the Service, together with its authorized personnel acting on its behalf.
Customer Data refers to the estimate PDFs, VIN numbers, vehicle information, analysis outputs, and other information submitted to or generated by the Service on behalf of a Customer.
Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
Device means any device that can access the Service such as a computer, a tablet, or another internet-connected device used to access our website.
Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
GDPR refers to EU General Data Protection Regulation.
Personal Data is any information that relates to an identified or identifiable individual.
For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.
For the purposes of the CCPA/CPRA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
Service refers to OEMPRO, a web-based software-as-a-service platform operated by the Company that analyzes collision-repair estimates uploaded as PDFs and identifies missed operations using OEM manufacturer procedures, position statements, technical service bulletins, and related data sources. The Service is accessed through the website at https://www.oempro.io. OEMPRO is not distributed as a mobile application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purposes of the GDPR, Service Providers are considered Data Processors.
Subscription Agreement refers to the separate Customer Subscription Agreement each Customer e-signs when subscribing to the Service, which governs the contractual relationship between the Customer and the Company, including confidentiality and data-use terms.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Under GDPR, You can be referred to as the Data Subject or as the User as you are the individual using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

First and last name
Email address
Shop or business name
Telephone number
Billing contact information (billing address and similar fields required by Our payment processor)
Usage Data

We do not store full payment card numbers, card security codes, or bank account credentials. Payment card details are collected and processed directly by Our PCI-DSS compliant payment processor (see "Payments" below).

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service.

When You e-sign the Subscription Agreement or otherwise enter into a contract through the Service, We record the IP address, user-agent string, and timestamp associated with the e-signature as evidence of consent. This information may later be used as chargeback or dispute evidence.

Customer Data Processed by the Service

In addition to the Personal Data described above, the Service processes the following categories of information that Customers upload or generate through their use of the Service:

Estimate PDFs. Collision-repair estimate documents exported from Mitchell, Audatex, or comparable systems that Customers upload to the Service for analysis. These documents may contain the vehicle owner's name, address, phone number, insurance claim number, and other identifying information that the estimating system includes on the printed estimate. We process this information only to perform the analysis the Customer requested and store it subject to the Subscription Agreement.
VIN and vehicle data. Vehicle Identification Numbers and decoded year/make/model/trim information used to look up OEM procedures and validate vehicle fit.
Analysis outputs. The missed-operations reports, notes, and audit results the Service generates from each estimate.
Third-party platform credentials. If a Customer chooses to connect a supported third-party data provider to the Service, We collect the login credentials the Customer authorizes Us to use so the Service can retrieve OEM data on the Customer's behalf. These credentials are encrypted at rest using industry-standard AES-256 encryption before they reach our database; the plaintext is not viewable by Company personnel after it is encrypted, and decryption occurs only inside the server-side analysis pipeline at the moment the Service calls the provider. This connection is optional and may not be available in all configurations of the Service.
Authentication and session data. Email addresses, hashed passwords (when a Customer uses email/password sign-in), Google OAuth identifiers (when a Customer chooses Google sign-in), and session tokens managed by our authentication provider.

Our Role: Controller and Processor

For account, billing, and Usage Data about a Customer and its personnel, the Company acts as the controller (the "business" under the CCPA/CPRA). For Customer Data — including estimate PDFs that may contain a vehicle owner's personal information — the Company acts as a processor (a "service provider" under the CCPA/CPRA) that handles the data solely on the Customer's documented instructions and under the Subscription Agreement. A Data Processing Addendum is available to Customers on request.

Vehicle owners and other individuals named on an uploaded estimate are not users of the Service and have no direct relationship with Us. We process their information only on the instructing Customer's behalf to perform the requested analysis. Such individuals should direct any privacy requests to the collision-repair shop that uploaded the estimate; We will assist that shop as its processor.

Use of Artificial Intelligence

The Service uses artificial-intelligence models, accessed through Our inference provider OpenRouter, to match free-text estimate line items to OEM procedure articles and to validate vehicle fit. In the course of providing the Service, excerpts of Customer Data (such as line-item descriptions and vehicle metadata) are transmitted to OpenRouter and the underlying model providers for processing. The Company's use of Customer Data for model training and model improvement is governed by the Subscription Agreement; Customers who wish to opt out of such use, or to request deletion of Customer Data, may contact Us using the details in the "Contact Us" section below.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the Subscription Agreement or any other contract with Us through the Service.
To process payments and manage subscriptions: including handling recurring billing, metered overage charges, refunds, and failed-payment recovery through our payment processor.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
To provide You with news, product announcements, and general information about Our Service that may be of interest to You, unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us, including support inquiries.
For security, fraud prevention, and dispute resolution: including maintaining e-signature evidence, detecting abuse, investigating chargebacks, and enforcing Our terms.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and Your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to operate the Service, process payments, send transactional email, provide AI inference, retrieve OEM data on Your behalf, and contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer periods.

Customer Data (including estimate PDFs, VIN data, and analysis outputs) is retained for the life of the Customer's account and for up to 60 days after the account terminates, after which it is deleted, unless the Customer requests earlier deletion or We have a legal obligation to retain it. Specific retention terms are described in the Subscription Agreement.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service, including uploaded estimates and connected third-party provider credentials.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so (for example, invoices required by tax law, or records needed to defend against a chargeback or legal claim).

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us. We use commercially reasonable technical and organizational measures to protect Your Personal Data, including TLS encryption in transit, access controls on our backend systems, and industry-standard AES-256 encryption at rest for particularly sensitive fields such as third-party platform credentials. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

In the event of a data breach that compromises Your Personal Data, We will notify You and the relevant supervisory authorities without undue delay and as required by applicable law.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies. The principal Service Providers We rely on today include:

Convex — our database, file-storage, and serverless-function provider. Customer Data uploaded to the Service is stored in Convex's managed infrastructure.
Sola Payments (Cardknox)— our payment processor. Sola handles card-tokenization, recurring billing, and overage charges. See the "Payments" section below.
OpenRouter — our AI inference gateway. Snippets of Customer Data (such as line-item text and vehicle metadata) are sent to OpenRouter and the underlying model providers to produce matches between estimate content and OEM procedures.
Resend — our transactional email provider, used to deliver receipts, system notifications, and security emails.
Google — used for optional Google OAuth sign-in. If You choose to sign in with Google, Google shares Your email address, display name, and a unique Google user identifier with Us.

Cookies and Tracking Technologies

We use only essential, first-party cookies and similar technologies that are necessary to operate the Service — for example, to keep You signed in and to maintain Your session. We do not use cookies for advertising or cross-context behavioral tracking.

Analytics

We do not currently use third-party analytics or advertising Service Providers to track Your activity across our Service. If We adopt such a provider in the future, We will update this Privacy Policy and, where required by law, provide a consent mechanism before any non-essential tracking technologies are set on Your Device.

Email Marketing

We may use Your Personal Data to contact You with product announcements, educational material, or other information that may be of interest to You. You may opt out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us. Transactional emails that are required to operate Your Account (such as receipts, security alerts, and subscription notices) are sent regardless of marketing preferences.

Payments

We provide paid subscriptions to the Service. Payments are processed by Sola Payments using the Cardknox payment gateway. We do not store or collect Your full payment card number, expiration date, or security code. That information is provided directly to our third-party payment processor, whose use of Your personal information is governed by its privacy policy. The processor adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

We do not process payments through the Apple App Store, Google Play Store, or any other mobile-application marketplace. OEMPRO is a web-based service.

GDPR Privacy

The Company currently operates from the United States and provides the Service to US-based Customers. We extend the protections described in this section to individuals in the European Economic Area (EEA) and the United Kingdom as a matter of courtesy. If We begin serving EEA or UK Customers on a regular basis, We will designate any required representative and adopt an approved cross-border data-transfer mechanism, and will update this Policy accordingly.

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

CCPA/CPRA Privacy Notice

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months.

Please note that the categories and examples provided in the list below are those defined in the CCPA/CPRA. This does not mean that all examples of that category of personal information were in fact collected by Us, but reflects our good faith belief to the best of Our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if You provided such personal information directly to Us.

Category A: Identifiers.
Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
Collected: Yes.
Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
Examples: A name, signature, address, telephone number, bank account number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories.
Collected: Yes.
Category C: Protected classification characteristics under California or federal law.
Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Collected: No.
Category D: Commercial information.
Examples: Records and history of products or services purchased or considered.
Collected: Yes.
Category E: Biometric information.
Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information.
Collected: No.
Category F: Internet or other similar network activity.
Examples: Interaction with our Service.
Collected: Yes.
Category G: Geolocation data.
Examples: Approximate physical location derived from IP address.
Collected: Yes (approximate only, via IP address).
Category H: Sensory data.
Examples: Audio, electronic, visual, thermal, olfactory, or similar information.
Collected: No.
Category I: Professional or employment-related information.
Examples: Business name, role within a collision-repair shop, or similar employment-related information a Customer voluntarily provides about its personnel.
Collected: Yes.
Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Examples: Education records.
Collected: No.
Category K: Inferences drawn from other personal information.
Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Collected: No.
Category L: Sensitive personal information.
Examples: Account login and password information; third-party account credentials that a Customer provides to enable the Service to act on the Customer's behalf.
Collected: Yes.

Under CCPA/CPRA, personal information does not include:

Publicly available information from government records
Deidentified or aggregated consumer information
Information excluded from the CCPA/CPRA's scope, such as:
- Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data
- Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994

Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sources:

Directly from You. For example, from account sign-up forms, estimates You upload, preferences You express through the Service, and from Your subscription purchases.
Indirectly from You. For example, from observing Your activity on our Service.
Automatically from You. For example, through cookies and similar technologies We or our Service Providers set on Your Device as You navigate through our Service.
From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You.

Use of Personal Information

We may use or disclose personal information We collect for "business purposes" or "commercial purposes" (as defined under the CCPA/CPRA), which may include the following examples:

To operate our Service and provide You with Our Service.
To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service.
To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a subscription, We will use that information to process Your payment and provide the Service.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to You when collecting Your personal information or as otherwise set forth in the CCPA/CPRA.
For internal administrative and auditing purposes.
To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities.
Other one-time uses.

Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the "Use of Your Personal Data" section.

If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.

Disclosure of Personal Information

We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:

Category A: Identifiers
Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Category D: Commercial information
Category F: Internet or other similar network activity
Category I: Professional or employment-related information
Category L: Sensitive personal information

When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

Sharing of Personal Information

We may share, and have shared in the last twelve (12) months, Your personal information identified in the above categories with the following categories of third parties:

Service Providers (hosting, email, AI inference, analytics)
Payment processors
Third-party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You

Sale of Personal Information

As defined in the CCPA/CPRA, "sell" and "sale" mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's personal information by the Business to a third party for valuable consideration.

We do not sell personal information as the term sell is commonly understood, and We do not knowingly share personal information for cross-context behavioral advertising.

Sale of Personal Information of Minors Under 16 Years of Age

We do not sell the personal information of Consumers We actually know are less than 16 years of age.

If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.

Your Rights under the CCPA/CPRA

The CCPA/CPRA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
The right to know/access. Under CCPA/CPRA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information. Once We receive and confirm Your request, We will disclose to You:
- The categories of personal information We collected about You
- The categories of sources for the personal information We collected about You
- Our business or commercial purposes for collecting or selling that personal information
- The categories of third parties with whom We share that personal information
- The specific pieces of personal information We collected about You
- If we disclosed Your personal information for a business purpose, We will disclose to You the categories of personal information disclosed.
The right to say no to the sale or sharing of Personal Data (opt-out). You have the right to direct Us to not sell or share Your personal information. To submit an opt-out request, please see the "Do Not Sell or Share My Personal Information" section or contact Us.
The right to correct Personal Data. You have the right to correct or rectify any inaccurate personal information about You that We collected. Once We receive and confirm Your request, We will use commercially reasonable efforts to correct (and direct our Service Providers to correct) Your personal information, unless an exception applies.
The right to limit use and disclosure of sensitive Personal Data. You have the right to request to limit the use or disclosure of certain sensitive personal information We collected about You, unless an exception applies.
The right to delete Personal Data. You have the right to request the deletion of Your Personal Data under certain circumstances, subject to certain exceptions.
The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer's rights.

Exercising Your CCPA/CPRA Data Protection Rights

In order to exercise any of Your rights under the CCPA/CPRA, and if You are a California resident, You can contact Us:

By email: privacy@oempro.io

Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

Your request to Us must:

Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative
Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it

We cannot respond to Your request or provide You with the required information if We cannot:

Verify Your identity or authority to make the request
And confirm that the personal information relates to You

We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

Any disclosures We provide will only cover the 12-month period preceding the verifiable request's receipt.

For data portability requests, We will select a format to provide Your personal information that is readily usable and should allow You to transmit the information from one entity to another entity without hindrance.

Do Not Sell or Share My Personal Information

We do not sell personal information as the term sell is commonly understood, and We do not knowingly share personal information for cross-context behavioral advertising. If this practice changes in the future, We will update this Privacy Policy and provide an appropriate opt-out mechanism.

To exercise Your right to opt out of any future sale or sharing, or to limit the use of Your sensitive personal information, please contact Us at privacy@oempro.io.

Limit the Use or Disclosure of My Sensitive Personal Information

If You are a California resident, You have the right to limit the use and disclosure of Your sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by an average Consumer who requests such services or goods.

We collect, use and disclose sensitive personal information only as necessary to provide the Service. For more information on how We use Your personal information, please see the "Use of Your Personal Data" section or contact us.

US State Privacy Rights

A growing number of US states have comprehensive consumer privacy laws that grant residents rights to access, correct, delete, and obtain a portable copy of their personal information, along with a right to appeal a denial of those rights. Most of these laws exempt personal information processed in a business-to-business or employment context, which covers much of the data We process for our Customers and their personnel.

Regardless of Your state of residence, You may exercise the rights described in this Policy by contacting Us using the details in the "Contact Us" section. If We deny Your request, You may appeal that decision by replying to Our response; We will inform You of the outcome of the appeal, or of any extension or reason for delay, as required by applicable law.

"Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track signals.

Because We do not sell or share Your personal information, there is currently no sale or sharing for a Global Privacy Control (GPC) or other universal opt-out signal to opt You out of. If We begin selling or sharing personal information in the future, We will treat a GPC signal received from Your browser as a valid request to opt out of that sale or sharing.

However, some third-party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

Your California Privacy Rights (California's Shine the Light law)

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account. Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Children's Privacy

Our Service is a business-to-business tool intended for professional users at collision-repair shops and related businesses. The Service is not directed to children under the age of 13, and We do not knowingly collect personal information from children under the age of 13. If You are a parent or guardian and You believe that Your child has provided Us with personal information, please contact Us so that We can take appropriate action.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: privacy@oempro.io
By visiting this page on our website: https://www.oempro.io

Last updated: June 6, 2026

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Business, for the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California.
CCPA and/or CPRArefers to the California Consumer Privacy Act (the "CCPA") as amended by the California Privacy Rights Act of 2020 (the "CPRA").
Company(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to OEMPRO LLC, a Delaware limited liability company.
For the purposes of the GDPR, the Company is the Data Controller.
Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
Country refers to: United States.
Customer refers to a collision-repair shop, body shop, dealership service department, or similar business that subscribes to the Service, together with its authorized personnel acting on its behalf.
Customer Data refers to the estimate PDFs, VIN numbers, vehicle information, analysis outputs, and other information submitted to or generated by the Service on behalf of a Customer.
Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
Device means any device that can access the Service such as a computer, a tablet, or another internet-connected device used to access our website.
Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
GDPR refers to EU General Data Protection Regulation.
Personal Data is any information that relates to an identified or identifiable individual.
For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.
For the purposes of the CCPA/CPRA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
Service refers to OEMPRO, a web-based software-as-a-service platform operated by the Company that analyzes collision-repair estimates uploaded as PDFs and identifies missed operations using OEM manufacturer procedures, position statements, technical service bulletins, and related data sources. The Service is accessed through the website at https://www.oempro.io. OEMPRO is not distributed as a mobile application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purposes of the GDPR, Service Providers are considered Data Processors.
Subscription Agreement refers to the separate Customer Subscription Agreement each Customer e-signs when subscribing to the Service, which governs the contractual relationship between the Customer and the Company, including confidentiality and data-use terms.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Under GDPR, You can be referred to as the Data Subject or as the User as you are the individual using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

First and last name
Email address
Shop or business name
Telephone number
Billing contact information (billing address and similar fields required by Our payment processor)
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

We may also collect information that Your browser sends whenever You visit Our Service.

Customer Data Processed by the Service

In addition to the Personal Data described above, the Service processes the following categories of information that Customers upload or generate through their use of the Service:

Estimate PDFs. Collision-repair estimate documents exported from Mitchell, Audatex, or comparable systems that Customers upload to the Service for analysis. These documents may contain the vehicle owner's name, address, phone number, insurance claim number, and other identifying information that the estimating system includes on the printed estimate. We process this information only to perform the analysis the Customer requested and store it subject to the Subscription Agreement.
VIN and vehicle data. Vehicle Identification Numbers and decoded year/make/model/trim information used to look up OEM procedures and validate vehicle fit.
Analysis outputs. The missed-operations reports, notes, and audit results the Service generates from each estimate.
Third-party platform credentials. If a Customer chooses to connect a supported third-party data provider to the Service, We collect the login credentials the Customer authorizes Us to use so the Service can retrieve OEM data on the Customer's behalf. These credentials are encrypted at rest using industry-standard AES-256 encryption before they reach our database; the plaintext is not viewable by Company personnel after it is encrypted, and decryption occurs only inside the server-side analysis pipeline at the moment the Service calls the provider. This connection is optional and may not be available in all configurations of the Service.
Authentication and session data. Email addresses, hashed passwords (when a Customer uses email/password sign-in), Google OAuth identifiers (when a Customer chooses Google sign-in), and session tokens managed by our authentication provider.

Our Role: Controller and Processor

Use of Artificial Intelligence

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the Subscription Agreement or any other contract with Us through the Service.
To process payments and manage subscriptions: including handling recurring billing, metered overage charges, refunds, and failed-payment recovery through our payment processor.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
To provide You with news, product announcements, and general information about Our Service that may be of interest to You, unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us, including support inquiries.
For security, fraud prevention, and dispute resolution: including maintaining e-signature evidence, detecting abuse, investigating chargebacks, and enforcing Our terms.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and Your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to operate the Service, process payments, send transactional email, provide AI inference, retrieve OEM data on Your behalf, and contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

Transfer of Your Personal Data

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service, including uploaded estimates and connected third-party provider credentials.

Disclosure of Your Personal Data

Business Transactions

Law enforcement

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

In the event of a data breach that compromises Your Personal Data, We will notify You and the relevant supervisory authorities without undue delay and as required by applicable law.

Detailed Information on the Processing of Your Personal Data

Convex — our database, file-storage, and serverless-function provider. Customer Data uploaded to the Service is stored in Convex's managed infrastructure.
Sola Payments (Cardknox)— our payment processor. Sola handles card-tokenization, recurring billing, and overage charges. See the "Payments" section below.
OpenRouter — our AI inference gateway. Snippets of Customer Data (such as line-item text and vehicle metadata) are sent to OpenRouter and the underlying model providers to produce matches between estimate content and OEM procedures.
Resend — our transactional email provider, used to deliver receipts, system notifications, and security emails.
Google — used for optional Google OAuth sign-in. If You choose to sign in with Google, Google shares Your email address, display name, and a unique Google user identifier with Us.

Cookies and Tracking Technologies

Analytics

Email Marketing

Payments

We do not process payments through the Apple App Store, Google Play Store, or any other mobile-application marketplace. OEMPRO is a web-based service.

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights

CCPA/CPRA Privacy Notice

Categories of Personal Information Collected

Category A: Identifiers.
Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
Collected: Yes.
Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
Examples: A name, signature, address, telephone number, bank account number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories.
Collected: Yes.
Category C: Protected classification characteristics under California or federal law.
Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Collected: No.
Category D: Commercial information.
Examples: Records and history of products or services purchased or considered.
Collected: Yes.
Category E: Biometric information.
Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information.
Collected: No.
Category F: Internet or other similar network activity.
Examples: Interaction with our Service.
Collected: Yes.
Category G: Geolocation data.
Examples: Approximate physical location derived from IP address.
Collected: Yes (approximate only, via IP address).
Category H: Sensory data.
Examples: Audio, electronic, visual, thermal, olfactory, or similar information.
Collected: No.
Category I: Professional or employment-related information.
Examples: Business name, role within a collision-repair shop, or similar employment-related information a Customer voluntarily provides about its personnel.
Collected: Yes.
Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Examples: Education records.
Collected: No.
Category K: Inferences drawn from other personal information.
Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Collected: No.
Category L: Sensitive personal information.
Examples: Account login and password information; third-party account credentials that a Customer provides to enable the Service to act on the Customer's behalf.
Collected: Yes.

Under CCPA/CPRA, personal information does not include:

Publicly available information from government records
Deidentified or aggregated consumer information
Information excluded from the CCPA/CPRA's scope, such as:
- Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data
- Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994

Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sources:

Directly from You. For example, from account sign-up forms, estimates You upload, preferences You express through the Service, and from Your subscription purchases.
Indirectly from You. For example, from observing Your activity on our Service.
Automatically from You. For example, through cookies and similar technologies We or our Service Providers set on Your Device as You navigate through our Service.
From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You.

Use of Personal Information

We may use or disclose personal information We collect for "business purposes" or "commercial purposes" (as defined under the CCPA/CPRA), which may include the following examples:

To operate our Service and provide You with Our Service.
To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service.
To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a subscription, We will use that information to process Your payment and provide the Service.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to You when collecting Your personal information or as otherwise set forth in the CCPA/CPRA.
For internal administrative and auditing purposes.
To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities.
Other one-time uses.

Disclosure of Personal Information

We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:

Category A: Identifiers
Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Category D: Commercial information
Category F: Internet or other similar network activity
Category I: Professional or employment-related information
Category L: Sensitive personal information

Sharing of Personal Information

We may share, and have shared in the last twelve (12) months, Your personal information identified in the above categories with the following categories of third parties:

Service Providers (hosting, email, AI inference, analytics)
Payment processors
Third-party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You

Sale of Personal Information

We do not sell personal information as the term sell is commonly understood, and We do not knowingly share personal information for cross-context behavioral advertising.

Sale of Personal Information of Minors Under 16 Years of Age

We do not sell the personal information of Consumers We actually know are less than 16 years of age.

If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.

Your Rights under the CCPA/CPRA

The CCPA/CPRA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
The right to know/access. Under CCPA/CPRA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information. Once We receive and confirm Your request, We will disclose to You:
- The categories of personal information We collected about You
- The categories of sources for the personal information We collected about You
- Our business or commercial purposes for collecting or selling that personal information
- The categories of third parties with whom We share that personal information
- The specific pieces of personal information We collected about You
- If we disclosed Your personal information for a business purpose, We will disclose to You the categories of personal information disclosed.
The right to say no to the sale or sharing of Personal Data (opt-out). You have the right to direct Us to not sell or share Your personal information. To submit an opt-out request, please see the "Do Not Sell or Share My Personal Information" section or contact Us.
The right to correct Personal Data. You have the right to correct or rectify any inaccurate personal information about You that We collected. Once We receive and confirm Your request, We will use commercially reasonable efforts to correct (and direct our Service Providers to correct) Your personal information, unless an exception applies.
The right to limit use and disclosure of sensitive Personal Data. You have the right to request to limit the use or disclosure of certain sensitive personal information We collected about You, unless an exception applies.
The right to delete Personal Data. You have the right to request the deletion of Your Personal Data under certain circumstances, subject to certain exceptions.
The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer's rights.

Exercising Your CCPA/CPRA Data Protection Rights

In order to exercise any of Your rights under the CCPA/CPRA, and if You are a California resident, You can contact Us:

By email: privacy@oempro.io

Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

Your request to Us must:

Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative
Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it

We cannot respond to Your request or provide You with the required information if We cannot:

Verify Your identity or authority to make the request
And confirm that the personal information relates to You

Any disclosures We provide will only cover the 12-month period preceding the verifiable request's receipt.

Do Not Sell or Share My Personal Information

To exercise Your right to opt out of any future sale or sharing, or to limit the use of Your sensitive personal information, please contact Us at privacy@oempro.io.

Limit the Use or Disclosure of My Sensitive Personal Information

US State Privacy Rights

"Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track signals.

Your California Privacy Rights (California's Shine the Light law)

If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

Children's Privacy

Links to Other Websites

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: privacy@oempro.io
By visiting this page on our website: https://www.oempro.io

Last updated: June 6, 2026

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Business, for the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California.
CCPA and/or CPRArefers to the California Consumer Privacy Act (the "CCPA") as amended by the California Privacy Rights Act of 2020 (the "CPRA").
Company(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to OEMPRO LLC, a Delaware limited liability company.
For the purposes of the GDPR, the Company is the Data Controller.
Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
Country refers to: United States.
Customer refers to a collision-repair shop, body shop, dealership service department, or similar business that subscribes to the Service, together with its authorized personnel acting on its behalf.
Customer Data refers to the estimate PDFs, VIN numbers, vehicle information, analysis outputs, and other information submitted to or generated by the Service on behalf of a Customer.
Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
Device means any device that can access the Service such as a computer, a tablet, or another internet-connected device used to access our website.
Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
GDPR refers to EU General Data Protection Regulation.
Personal Data is any information that relates to an identified or identifiable individual.
For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.
For the purposes of the CCPA/CPRA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
Service refers to OEMPRO, a web-based software-as-a-service platform operated by the Company that analyzes collision-repair estimates uploaded as PDFs and identifies missed operations using OEM manufacturer procedures, position statements, technical service bulletins, and related data sources. The Service is accessed through the website at https://www.oempro.io. OEMPRO is not distributed as a mobile application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purposes of the GDPR, Service Providers are considered Data Processors.
Subscription Agreement refers to the separate Customer Subscription Agreement each Customer e-signs when subscribing to the Service, which governs the contractual relationship between the Customer and the Company, including confidentiality and data-use terms.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Under GDPR, You can be referred to as the Data Subject or as the User as you are the individual using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

First and last name
Email address
Shop or business name
Telephone number
Billing contact information (billing address and similar fields required by Our payment processor)
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

We may also collect information that Your browser sends whenever You visit Our Service.

Customer Data Processed by the Service

In addition to the Personal Data described above, the Service processes the following categories of information that Customers upload or generate through their use of the Service:

Estimate PDFs. Collision-repair estimate documents exported from Mitchell, Audatex, or comparable systems that Customers upload to the Service for analysis. These documents may contain the vehicle owner's name, address, phone number, insurance claim number, and other identifying information that the estimating system includes on the printed estimate. We process this information only to perform the analysis the Customer requested and store it subject to the Subscription Agreement.
VIN and vehicle data. Vehicle Identification Numbers and decoded year/make/model/trim information used to look up OEM procedures and validate vehicle fit.
Analysis outputs. The missed-operations reports, notes, and audit results the Service generates from each estimate.
Third-party platform credentials. If a Customer chooses to connect a supported third-party data provider to the Service, We collect the login credentials the Customer authorizes Us to use so the Service can retrieve OEM data on the Customer's behalf. These credentials are encrypted at rest using industry-standard AES-256 encryption before they reach our database; the plaintext is not viewable by Company personnel after it is encrypted, and decryption occurs only inside the server-side analysis pipeline at the moment the Service calls the provider. This connection is optional and may not be available in all configurations of the Service.
Authentication and session data. Email addresses, hashed passwords (when a Customer uses email/password sign-in), Google OAuth identifiers (when a Customer chooses Google sign-in), and session tokens managed by our authentication provider.

Our Role: Controller and Processor

Use of Artificial Intelligence

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the Subscription Agreement or any other contract with Us through the Service.
To process payments and manage subscriptions: including handling recurring billing, metered overage charges, refunds, and failed-payment recovery through our payment processor.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
To provide You with news, product announcements, and general information about Our Service that may be of interest to You, unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us, including support inquiries.
For security, fraud prevention, and dispute resolution: including maintaining e-signature evidence, detecting abuse, investigating chargebacks, and enforcing Our terms.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and Your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to operate the Service, process payments, send transactional email, provide AI inference, retrieve OEM data on Your behalf, and contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

Transfer of Your Personal Data

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service, including uploaded estimates and connected third-party provider credentials.

Disclosure of Your Personal Data

Business Transactions

Law enforcement

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

In the event of a data breach that compromises Your Personal Data, We will notify You and the relevant supervisory authorities without undue delay and as required by applicable law.

Detailed Information on the Processing of Your Personal Data

Convex — our database, file-storage, and serverless-function provider. Customer Data uploaded to the Service is stored in Convex's managed infrastructure.
Sola Payments (Cardknox)— our payment processor. Sola handles card-tokenization, recurring billing, and overage charges. See the "Payments" section below.
OpenRouter — our AI inference gateway. Snippets of Customer Data (such as line-item text and vehicle metadata) are sent to OpenRouter and the underlying model providers to produce matches between estimate content and OEM procedures.
Resend — our transactional email provider, used to deliver receipts, system notifications, and security emails.
Google — used for optional Google OAuth sign-in. If You choose to sign in with Google, Google shares Your email address, display name, and a unique Google user identifier with Us.

Cookies and Tracking Technologies

Analytics

Email Marketing

Payments

We do not process payments through the Apple App Store, Google Play Store, or any other mobile-application marketplace. OEMPRO is a web-based service.

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights

CCPA/CPRA Privacy Notice

Categories of Personal Information Collected

Category A: Identifiers.
Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
Collected: Yes.
Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
Examples: A name, signature, address, telephone number, bank account number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories.
Collected: Yes.
Category C: Protected classification characteristics under California or federal law.
Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Collected: No.
Category D: Commercial information.
Examples: Records and history of products or services purchased or considered.
Collected: Yes.
Category E: Biometric information.
Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information.
Collected: No.
Category F: Internet or other similar network activity.
Examples: Interaction with our Service.
Collected: Yes.
Category G: Geolocation data.
Examples: Approximate physical location derived from IP address.
Collected: Yes (approximate only, via IP address).
Category H: Sensory data.
Examples: Audio, electronic, visual, thermal, olfactory, or similar information.
Collected: No.
Category I: Professional or employment-related information.
Examples: Business name, role within a collision-repair shop, or similar employment-related information a Customer voluntarily provides about its personnel.
Collected: Yes.
Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Examples: Education records.
Collected: No.
Category K: Inferences drawn from other personal information.
Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Collected: No.
Category L: Sensitive personal information.
Examples: Account login and password information; third-party account credentials that a Customer provides to enable the Service to act on the Customer's behalf.
Collected: Yes.

Under CCPA/CPRA, personal information does not include:

Publicly available information from government records
Deidentified or aggregated consumer information
Information excluded from the CCPA/CPRA's scope, such as:
- Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data
- Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994

Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sources:

Directly from You. For example, from account sign-up forms, estimates You upload, preferences You express through the Service, and from Your subscription purchases.
Indirectly from You. For example, from observing Your activity on our Service.
Automatically from You. For example, through cookies and similar technologies We or our Service Providers set on Your Device as You navigate through our Service.
From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You.

Use of Personal Information

We may use or disclose personal information We collect for "business purposes" or "commercial purposes" (as defined under the CCPA/CPRA), which may include the following examples:

To operate our Service and provide You with Our Service.
To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service.
To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a subscription, We will use that information to process Your payment and provide the Service.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to You when collecting Your personal information or as otherwise set forth in the CCPA/CPRA.
For internal administrative and auditing purposes.
To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities.
Other one-time uses.

Disclosure of Personal Information

We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:

Category A: Identifiers
Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Category D: Commercial information
Category F: Internet or other similar network activity
Category I: Professional or employment-related information
Category L: Sensitive personal information

Sharing of Personal Information

We may share, and have shared in the last twelve (12) months, Your personal information identified in the above categories with the following categories of third parties:

Service Providers (hosting, email, AI inference, analytics)
Payment processors
Third-party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You

Sale of Personal Information

We do not sell personal information as the term sell is commonly understood, and We do not knowingly share personal information for cross-context behavioral advertising.

Sale of Personal Information of Minors Under 16 Years of Age

We do not sell the personal information of Consumers We actually know are less than 16 years of age.

If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.

Your Rights under the CCPA/CPRA

The CCPA/CPRA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
The right to know/access. Under CCPA/CPRA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information. Once We receive and confirm Your request, We will disclose to You:
- The categories of personal information We collected about You
- The categories of sources for the personal information We collected about You
- Our business or commercial purposes for collecting or selling that personal information
- The categories of third parties with whom We share that personal information
- The specific pieces of personal information We collected about You
- If we disclosed Your personal information for a business purpose, We will disclose to You the categories of personal information disclosed.
The right to say no to the sale or sharing of Personal Data (opt-out). You have the right to direct Us to not sell or share Your personal information. To submit an opt-out request, please see the "Do Not Sell or Share My Personal Information" section or contact Us.
The right to correct Personal Data. You have the right to correct or rectify any inaccurate personal information about You that We collected. Once We receive and confirm Your request, We will use commercially reasonable efforts to correct (and direct our Service Providers to correct) Your personal information, unless an exception applies.
The right to limit use and disclosure of sensitive Personal Data. You have the right to request to limit the use or disclosure of certain sensitive personal information We collected about You, unless an exception applies.
The right to delete Personal Data. You have the right to request the deletion of Your Personal Data under certain circumstances, subject to certain exceptions.
The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer's rights.

Exercising Your CCPA/CPRA Data Protection Rights

In order to exercise any of Your rights under the CCPA/CPRA, and if You are a California resident, You can contact Us:

By email: privacy@oempro.io

Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

Your request to Us must:

Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative
Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it

We cannot respond to Your request or provide You with the required information if We cannot:

Verify Your identity or authority to make the request
And confirm that the personal information relates to You

Any disclosures We provide will only cover the 12-month period preceding the verifiable request's receipt.

Do Not Sell or Share My Personal Information

To exercise Your right to opt out of any future sale or sharing, or to limit the use of Your sensitive personal information, please contact Us at privacy@oempro.io.

Limit the Use or Disclosure of My Sensitive Personal Information

US State Privacy Rights

"Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track signals.

Your California Privacy Rights (California's Shine the Light law)

If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

Children's Privacy

Links to Other Websites

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: privacy@oempro.io
By visiting this page on our website: https://www.oempro.io