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Privacy Policy

Last updated: October 21, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Business, for the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California.

  • CCPA and/or CPRA refers to the California Consumer Privacy Act (the "CCPA") as amended by the California Privacy Rights Act of 2020 (the "CPRA").

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to OEMPRO, a Delaware limited liability company.

    For the purposes of the GDPR, the Company is the Data Controller.

  • Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.

  • Country refers to: United States.

  • Customer refers to a collision-repair shop, body shop, dealership service department, or similar business that subscribes to the Service, together with its authorized personnel acting on its behalf.

  • Customer Data means information a Customer submits to the Service, or that the Service generates for a Customer. It includes Uploaded Files; VIN numbers and vehicle information; analysis outputs; comparison results; Paint & Materials calculations; ADAS data; estimates and forms received at the Customer's adjuster inbox address; adjuster release forms and e-signatures; Recovery & Storage Invoice Builder data (including invoice line items, fee presets, invoice PDFs, and insurer or recipient email addresses); and shop verification details.

  • Uploaded Files means any files a Customer uploads to the Service, such as documents, repair procedures, photos (including parts-invoice photos, Shop Invoices), invoices, estimate PDFs, insurer-approved estimates, and attachments.

  • Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.

  • Device means any device that can access the Service such as a computer, a tablet, or another internet-connected device used to access our website.

  • Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.

  • GDPR refers to EU General Data Protection Regulation.

  • Personal Data is any information that relates to an identified or identifiable individual.

    For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.

    For the purposes of the CCPA/CPRA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.

  • Service refers to OEMPRO, a web-based software-as-a-service platform operated by the Company that analyzes collision-repair estimates, compares estimates and dealer parts invoices, flags missed operations with reference to OEM procedures and other sources where We find them, and, where included in the Customer's plan, provides the Recovery & Storage Invoice Builder (marketed as the Storage Invoice Builder), which Customers may use to build recovery, towing, storage, and related fee invoices and, if the Customer chooses, to email those invoices to insurers or other recipients the Customer designates, together with related tools such as Compare, Full Sweep, Parts Differences, Repair Procedures (a place where a Customer can upload and organize repair procedures it has the right to use), Paint & Materials calculations, parts-invoice photo capture and reading, ADAS calibration and scan information, the adjuster inbox and release forms, and, where included, white-label reports and API access. The Service is accessed through the website at https://www.oempro.io. OEMPRO is not distributed as a mobile application.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purposes of the GDPR, Service Providers are considered Data Processors.

  • Subscription Agreement refers to the separate Customer Subscription Agreement each Customer e-signs when subscribing to the Service, which governs the contractual relationship between the Customer and the Company, including confidentiality and data-use terms.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Under GDPR, You can be referred to as the Data Subject or as the User as you are the individual using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • First and last name

  • Email address

  • Shop or business name

  • Telephone number

  • Billing contact information (billing address and similar fields required by Our payment processor)

  • Business identifiers collected during shop verification, such as legal business name, EIN, owner name, and shop address

  • A payment card fingerprint and limited card details (such as card brand and last four digits) provided by Our payment processor, which do not include the full card number

  • Usage Data

We do not store full payment card numbers, card security codes, or bank account credentials. Payment card details are collected and processed directly by Our PCI-DSS compliant payment processor (see "Payments" below).

Free Trial and Fraud Checks

To prevent free-trial abuse and fraud, including repeat free trials for the same shop, business, owner, or location, We may collect and use: a payment card fingerprint provided by Our payment processor, Stripe, which identifies a card without revealing its number; business identifiers such as EIN and business and owner names; contact details such as email address and telephone number; address; and device and IP address data. When You sign up for a free trial, We also use: the result of a small temporary authorization that verifies Your card (it is voided right away), including card type information provided by Our payment processor; whether Your email address uses a disposable or temporary email domain; device and browser signals from a bot check run by Cloudflare on the signup and card forms; and the number of signup and card attempts from an IP address, device, or session. We put phone numbers, email addresses, and addresses into a standard format and compare these signals with those of other accounts, and We keep a record of each check and its result. Free-trial registrations are accepted automatically, and We may run or finish these checks after a trial has started. OEMPRO staff may review this information and any matches the checks find with other accounts. We use this information for these checks because preventing free-trial abuse and fraud is a legitimate business purpose and, where the GDPR applies, a legitimate interest of the Company. If We refuse a free-trial registration or end a free trial based on these checks and You believe it is a mistake, You can contact Us at support@oempro.io.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service.

When You e-sign the Subscription Agreement or otherwise enter into a contract through the Service, We record the IP address, user-agent string, and timestamp associated with the e-signature as evidence of consent. This information may later be used as chargeback or dispute evidence.

Customer Data Processed by the Service

In addition to the Personal Data described above, the Service processes the following categories of information that Customers upload or generate through their use of the Service:

  • Estimate PDFs. Collision-repair estimate documents exported from CCC ONE, Mitchell, Audatex, or comparable systems that Customers upload to the Service for analysis. These documents may contain the vehicle owner's name, address, phone number, insurance claim number, and other identifying information that the estimating system includes on the printed estimate. We process this information only to perform the analysis the Customer requested and store it subject to the Subscription Agreement.

  • VIN and vehicle data. Vehicle Identification Numbers and decoded year/make/model/trim information used to look up OEM procedures and validate vehicle fit.

  • Analysis outputs. The missed-operations reports, notes, and audit results the Service generates from each estimate.

  • Recovery & Storage invoices. Fee line items, rates, vehicle and claim identifiers the Customer enters, invoice PDFs, and insurer or recipient email addresses. If the Customer emails an invoice through the Service, We process the recipient email address and the invoice content to deliver that message. We process this information as a processor under the Subscription Agreement.

  • Dealer parts invoices. PDFs or photos of dealer invoices that You upload so the Service can compare invoiced parts to the estimate. They can contain dealer pricing, part numbers and Your customer's vehicle details. The Service reads them with software, including artificial-intelligence models, as described in "Product Improvement and Machine Learning" below.

  • Repair Procedures. Repair procedures and related documents a Customer uploads, together with the vehicle or job they are linked to.

  • Paint & Materials calculations. The inputs a Customer enters (for example paint hours, rates, and materials) and the calculations the Service produces. These calculations are labeled estimates for the shop's own use. They are not a guarantee that any insurer will pay any amount.

  • Parts-invoice photos. Photos of parts invoices a Customer takes or uploads. They can contain dealer pricing, part numbers, and vehicle details. The Service may read them with optical character recognition and artificial-intelligence models.

  • ADAS data. Information about a vehicle's advanced driver-assistance systems, such as required calibrations, pre- and post-repair scans, and related notes or results.

  • Insurer-approved estimates and comparison results. Approved estimates You upload for Compare or Full Sweep, and the results and any attachments You add to findings.

  • Adjuster estimates and release forms. Estimates that an adjuster sends to Your OEMPRO inbox address, and the name, email address, IP address, device details and electronic signature an adjuster provides on a release form.

  • Authentication and session data. Email addresses, hashed passwords (when a Customer uses email/password sign-in), Google OAuth identifiers (when a Customer chooses Google sign-in), and session tokens managed by our authentication provider.

Our Role: Controller and Processor

For account, billing, and Usage Data about a Customer and its personnel, the Company acts as the controller (the "business" under the CCPA/CPRA). For Customer Data, the Company processes data to provide the Service to the Customer and, as permitted by our Terms and Subscription Agreement, to develop, train, and improve our products, services, and models. A Data Processing Addendum is available to Customers on request.

Vehicle owners and other individuals named on an uploaded estimate are not users of the Service and have no direct relationship with Us. We process their information only on the instructing Customer's behalf to perform the requested analysis. Such individuals should direct any privacy requests to the collision-repair shop that uploaded the estimate; We will assist that shop as its processor.

Product Improvement and Machine Learning

Running the Service. The Service uses artificial-intelligence models, accessed through Our inference provider OpenRouter, to read documents, match estimate line items to repair information, and check vehicle fit. To do this, parts of Customer Data (such as line-item descriptions and vehicle details) are sent to OpenRouter and the underlying model providers for processing.

Our right to use data to improve OEMPRO. OEMPRO reserves the right to store and use all Customer Data, including all files you upload, and data that has been de-identified or aggregated, to develop, train, test, and improve OEMPRO's products and services, including machine-learning and artificial-intelligence models. This Policy does not promise that We will or will not use any particular data this way. Customers grant this right in Our Terms and Conditions and the Subscription Agreement.

Files you upload stay yours and are not shown to other shops. We do not claim ownership of files you upload. We do not show or share files you upload with other Customers in a form that identifies you, your shop, or your customers.

Benchmarks. Where the Service shows labor-rate or similar benchmarks, it shows only aggregated figures based on at least five (5) shops, never a single shop's figures.

De-identified data. We will not try to re-identify data that has been de-identified.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the Subscription Agreement or any other contract with Us through the Service.
  • To process payments and manage subscriptions: including handling recurring billing, metered overage charges, refunds, and failed-payment recovery through our payment processor.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
  • To provide You with news, product announcements, and general information about Our Service that may be of interest to You, unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us, including support inquiries.
  • For security, fraud prevention, and dispute resolution: including maintaining e-signature evidence, detecting abuse, checking whether a free trial is a repeat for the same shop, business, owner, or location and keeping records of those checks, investigating chargebacks, and enforcing Our terms.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and Your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to operate the Service, host it, process payments, send and receive email, provide AI inference and optical character recognition, monitor errors and performance, verify shops, send internal operations alerts, and contact You. The Service Providers We use today are named in "Detailed Information on the Processing of Your Personal Data" below.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Referral Program

If You participate in Our referral program, We process information needed to operate it. When a business signs up using Your referral link or code, We record that the referral came from You and link the two accounts so We can attribute the referral, apply the holding period, and issue or reverse account credit. We may show You limited status information about the businesses You refer (for example, whether a referral is pending, qualified, or credited, and the credit You have earned), and We process payment and subscription events (such as a first successful payment, refund, chargeback, or cancellation) to determine whether a referral qualifies or must be voided. We use this information only to run the referral program and to prevent fraud or abuse, and We do not sell it. The reward and reversal rules are described in Our Terms and Conditions and Cancellation & Refund Policy.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer periods.

Archiving. When a Customer deletes an item in the Service, or closes or cancels its account, OEMPRO archives the data. Archived data is removed from the Customer's view but kept by OEMPRO. Archiving is not permanent deletion.

Permanent deletion on request. For permanent deletion of Customer Data, the account owner must email legal@oempro.io from the email address on the account. We may contact the owner to confirm the request. We delete the data within 30 days after we confirm the request, except for:

  • billing, tax, and payment records, which We keep as required by law (generally about seven (7) years);
  • copies in backups, which are deleted as backups roll off on their normal cycle; and
  • data We need for a legal dispute or to meet a legal obligation, until it is no longer needed for that purpose.

Data that has already been de-identified or aggregated, and models already trained, are not affected by a deletion request.

Records of free-trial and fraud checks, and the signals used in them, are retained for as long as necessary to prevent repeat free trials and fraud, resolve disputes, and enforce Our agreements and policies, including after an account is closed.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to (and maintained on) computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

Removing items in the app. When You use a "delete" or "remove" option in the Service, the item is removed from Your view and archived. It is not permanently deleted.

Permanent deletion. The account owner can request permanent deletion by emailing legal@oempro.io from the account's email address, as described in "Retention of Your Personal Data", with the same exceptions.

Your personal information. You can update account information in account settings, or contact privacy@oempro.io to ask for access to, correction of, or deletion of Personal Data We hold about You as a controller. We will respond as required by applicable law. If You are a vehicle owner or another person named in a shop's records, contact that shop. We will help the shop as its processor.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so (for example, invoices required by tax law, records needed to defend against a chargeback or legal claim, or records of free-trial and fraud checks needed to prevent repeat free trials).

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us. We use commercially reasonable technical and organizational measures to protect Your Personal Data, including TLS encryption in transit, access controls on our backend systems, and industry-standard AES-256 encryption at rest for particularly sensitive fields. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

In the event of a data breach that compromises Your Personal Data, We will notify You and the relevant supervisory authorities without undue delay and as required by applicable law.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies. The principal Service Providers We rely on today include:

  • Convex, our database, file-storage, and serverless-function provider. Customer Data uploaded to the Service is stored in Convex's managed infrastructure.

  • Stripe is our payment processor. Stripe handles card collection, tokenization, recurring billing, and overage charges. See the "Payments" section below.

  • OpenRouter, our AI inference gateway. It routes Customer Data content, as described in "Product Improvement and Machine Learning," to the model providers Anthropic (Claude models) and Google (image generation).

  • OpenAI, used to create text embeddings that help the Service search reference documents, including the text of questions asked in the Service's assistant.

  • Resend, our transactional email provider, used to deliver receipts, system notifications, and security emails.

  • Google Cloud Vision, used for optical character recognition of estimate pages and parts-invoice photos when text cannot be read directly.

  • Vercel, Our hosting provider.

  • Cloudflare, for Turnstile bot protection on signup, the free-trial card form, and partner sign-in, and for storage of reference documents (R2). Files you upload are stored with Convex. Turnstile processes device and browser signals to tell people from automated traffic.

  • Sentry, used to detect and fix errors and performance problems. Sentry receives technical data about errors and slow pages, including page addresses, Your IP address, browser and device details, request headers, cookies and request contents sent to Our servers, and, for server errors, the values of variables in the code at the time of the error. Sentry also records session replays for about 10 percent of visits and for every visit where an error occurs. In a replay, text and form fields are masked and media is blocked, but page structure, clicks, scrolling and page addresses are recorded. Because We have not limited what Sentry collects, this data can include personal information such as a name, email address or VIN that appears in a request or error. Sentry is not turned on or off by Your cookie choice.

  • Calendly, if You book a demo from Our contact page or a follow-up call when You register for a free trial.

  • Google Maps, for address suggestions on the shop verification form.

  • Mercury, for referral and partner payouts.

  • Discord, used for internal operations alerts. An analysis alert includes the shop name, the uploaded file name, the vehicle, the VIN, the number of missed operations, the estimate total and the duration. Signup, subscription, payment-failure, renewal and cancellation alerts can include the shop name, the account owner's name and email address, the plan, amounts and, for a failed payment, the card brand and last four digits.

  • Google, used for optional Google OAuth sign-in. If You choose to sign in with Google, Google shares Your email address, display name, and a unique Google user identifier with Us.

Cookies and Tracking Technologies

We use only essential, first-party cookies and similar technologies that are necessary to operate the Service, for example, to keep You signed in and to maintain Your session. We do not use cookies for advertising or cross-context behavioral tracking.

Analytics

We do not currently use third-party analytics or advertising Service Providers to track Your activity across our Service. If We adopt such a provider in the future, We will update this Privacy Policy and, where required by law, provide a consent mechanism before any non-essential tracking technologies are set on Your Device.

Email Marketing

We may use Your Personal Data to contact You with product announcements, educational material, or other information that may be of interest to You. You may opt out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us. Transactional emails that are required to operate Your Account (such as receipts, security alerts, and subscription notices) are sent regardless of marketing preferences.

Payments

We provide paid subscriptions to the Service. Payments are processed by Stripe. We do not store or collect Your full payment card number, expiration date, or security code. That information is provided directly to our third-party payment processor, whose use of Your personal information is governed by its privacy policy. The processor adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Stripe may provide Us with a card fingerprint, limited card details (such as card brand, last four digits, and card type), and the result of the temporary authorization used to verify Your card, none of which include the full card number. We use them to manage billing and to check for repeat free trials and fraud, as described in "Free Trial and Fraud Checks" above.

We do not process payments through the Apple App Store, Google Play Store, or any other mobile-application marketplace. OEMPRO is a web-based service.

GDPR Privacy

The Company currently operates from the United States and provides the Service to US-based Customers. We extend the protections described in this section to individuals in the European Economic Area (EEA) and the United Kingdom as a matter of courtesy. If We begin serving EEA or UK Customers on a regular basis, We will designate any required representative and adopt an approved cross-border data-transfer mechanism, and will update this Policy accordingly.

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

  • Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
  • Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever possible, You can access and update Your Personal Data in Your account settings. To request deletion, contact Us as described in "Delete Your Personal Data". If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
  • Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
  • Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
  • Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
  • Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
  • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

CCPA/CPRA Privacy Notice

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

Categories of Personal Information Collected

What we collect. We may collect and store any and all information uploaded to, created in, or generated by the Service, in any feature now offered or added later. This includes, but is not limited to, the following categories:

  • Identifiers: names, phone numbers, email addresses, postal addresses, account IDs, IP addresses.
  • Vehicle and claim information: VINs, license plates, year/make/model, insurance claim and policy numbers, insurer and adjuster names.
  • Commercial information: estimates, invoices, supplements, parts and labor details, payment and billing records.
  • Photos, documents, and other files: vehicle photos, parts-invoice photos, repair procedures, and any other files uploaded.
  • Internet and device activity: usage data, logs, browser and device information.
  • Professional information: shop name, role, and business details.
  • Any other information a user chooses to upload or enter.

Sources: directly from Customers and their users, from files they upload, and automatically from use of the Service.

Why we use it: to provide, operate, secure, and support the Service; to develop, train, test, and improve our products, services, and artificial-intelligence and machine-learning models; and for any other purpose allowed by our Terms and Subscription Agreement.

Who we disclose it to: service providers that help us run the Service (hosting, storage, payments, email, analytics, AI providers), as required by law, and in a merger, acquisition, or sale of assets.

Retention: see "Retention of Your Personal Data." Data is archived and kept until a full-deletion request is completed or the law requires deletion.

Your requests: to ask to know, correct, or delete information, email legal@oempro.io. We will verify the request and respond as the law requires. We will not discriminate against anyone for making a request.

Under CCPA/CPRA, personal information does not include:

  • Publicly available information from government records
  • Deidentified or aggregated consumer information
  • Information excluded from the CCPA/CPRA's scope, such as:
    • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data
    • Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994

Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from You. For example, from account sign-up forms, estimates You upload, preferences You express through the Service, and from Your subscription purchases.
  • Indirectly from You. For example, from observing Your activity on our Service.
  • Automatically from You. For example, through cookies and similar technologies We or our Service Providers set on Your Device as You navigate through our Service.
  • From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You.

Use of Personal Information

We may use or disclose personal information We collect for "business purposes" or "commercial purposes" (as defined under the CCPA/CPRA), which may include the following examples:

  • To operate our Service and provide You with Our Service.
  • To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service.
  • To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a subscription, We will use that information to process Your payment and provide the Service.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to You when collecting Your personal information or as otherwise set forth in the CCPA/CPRA.
  • For internal administrative and auditing purposes.
  • To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities.
  • To prevent free-trial abuse, including checking whether a free trial is a repeat for the same shop, business, owner, or location, and to keep records of those checks.
  • Other one-time uses.

Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the "Use of Your Personal Data" section.

If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.

Disclosure of Personal Information

We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:

  • Category A: Identifiers
  • Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
  • Category D: Commercial information
  • Category F: Internet or other similar network activity
  • Category I: Professional or employment-related information
  • Category L: Sensitive personal information

When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

Sharing of Personal Information

We may share, and have shared in the last twelve (12) months, Your personal information identified in the above categories with the following categories of third parties:

  • Service Providers (hosting, email, bot protection, AI inference, optical character recognition, error monitoring, analytics)
  • Payment processors
  • Third-party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You

Sale of Personal Information

As defined in the CCPA/CPRA, "sell" and "sale" mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's personal information by the Business to a third party for valuable consideration.

We do not sell personal information as the term sell is commonly understood, and We do not knowingly share personal information for cross-context behavioral advertising.

Sale of Personal Information of Minors Under 16 Years of Age

We do not sell the personal information of Consumers We actually know are less than 16 years of age.

If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.

Your Rights under the CCPA/CPRA

The CCPA/CPRA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

  • The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
  • The right to know/access. Under CCPA/CPRA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information. Once We receive and confirm Your request, We will disclose to You:
    • The categories of personal information We collected about You
    • The categories of sources for the personal information We collected about You
    • Our business or commercial purposes for collecting or selling that personal information
    • The categories of third parties with whom We share that personal information
    • The specific pieces of personal information We collected about You
    • If we disclosed Your personal information for a business purpose, We will disclose to You the categories of personal information disclosed.
  • The right to say no to the sale or sharing of Personal Data (opt-out). You have the right to direct Us to not sell or share Your personal information. To submit an opt-out request, please see the "Do Not Sell or Share My Personal Information" section or contact Us.
  • The right to correct Personal Data. You have the right to correct or rectify any inaccurate personal information about You that We collected. Once We receive and confirm Your request, We will use commercially reasonable efforts to correct (and direct our Service Providers to correct) Your personal information, unless an exception applies.
  • The right to limit use and disclosure of sensitive Personal Data. You have the right to request to limit the use or disclosure of certain sensitive personal information We collected about You, unless an exception applies.
  • The right to delete Personal Data. You have the right to request the deletion of Your Personal Data under certain circumstances, subject to certain exceptions.
  • The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer's rights.

Exercising Your CCPA/CPRA Data Protection Rights

In order to exercise any of Your rights under the CCPA/CPRA, and if You are a California resident, You can contact Us:

  • By email: privacy@oempro.io

Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

Your request to Us must:

  • Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative
  • Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it

We cannot respond to Your request or provide You with the required information if We cannot:

  • Verify Your identity or authority to make the request
  • And confirm that the personal information relates to You

We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

Any disclosures We provide will only cover the 12-month period preceding the verifiable request's receipt.

For data portability requests, We will select a format to provide Your personal information that is readily usable and should allow You to transmit the information from one entity to another entity without hindrance.

Do Not Sell or Share My Personal Information

We do not sell personal information as the term sell is commonly understood, and We do not knowingly share personal information for cross-context behavioral advertising. If this practice changes in the future, We will update this Privacy Policy and provide an appropriate opt-out mechanism.

To exercise Your right to opt out of any future sale or sharing, or to limit the use of Your sensitive personal information, please contact Us at privacy@oempro.io.

Limit the Use or Disclosure of My Sensitive Personal Information

If You are a California resident, You have the right to limit the use and disclosure of Your sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by an average Consumer who requests such services or goods.

We collect, use and disclose sensitive personal information only as necessary to provide the Service. For more information on how We use Your personal information, please see the "Use of Your Personal Data" section or contact us.

US State Privacy Rights

A growing number of US states have comprehensive consumer privacy laws that grant residents rights to access, correct, delete, and obtain a portable copy of their personal information, along with a right to appeal a denial of those rights. Most of these laws exempt personal information processed in a business-to-business or employment context, which covers much of the data We process for our Customers and their personnel.

Regardless of Your state of residence, You may exercise the rights described in this Policy by contacting Us using the details in the "Contact Us" section. If We deny Your request, You may appeal that decision by replying to Our response; We will inform You of the outcome of the appeal, or of any extension or reason for delay, as required by applicable law.

"Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track signals.

Because We do not sell or share Your personal information, there is currently no sale or sharing for a Global Privacy Control (GPC) or other universal opt-out signal to opt You out of. If We begin selling or sharing personal information in the future, We will treat a GPC signal received from Your browser as a valid request to opt out of that sale or sharing.

However, some third-party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

Your California Privacy Rights (California's Shine the Light law)

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account. Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Children's Privacy

Our Service is a business-to-business tool intended for professional users at collision-repair shops and related businesses. The Service is not directed to children under the age of 13, and We do not knowingly collect personal information from children under the age of 13. If You are a parent or guardian and You believe that Your child has provided Us with personal information, please contact Us so that We can take appropriate action.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

Many of these links point to the original sources behind a recommendation, such as a vehicle manufacturer's position statement or an estimating guide. We provide them for reference and research only. We do not endorse any linked party, and no linked party endorses, sponsors, or is affiliated with Us.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: