Cancellation & Refund Policy
Last updated: September 7, 2026
This Cancellation & Refund Policy explains how subscriptions to the OEMPRO platform (the "Service"), operated by OEMPRO, LLC ("OEMPRO," "We," "Us," or "Our"), are billed, how You can cancel, and Our policy on refunds. This policy supplements Our Terms and Conditions and any subscription agreement You accept at checkout. If there is a conflict on subscription-specific matters, the subscription agreement controls.
Subscriptions and billing
OEMPRO runs on a recurring subscription. You can pick month to month or a yearly commitment. Unless checkout says otherwise, we bill in advance every month. By subscribing, you let us and our payment processor, Stripe, charge your payment method each billing cycle, including any overage or usage charges from that cycle.
Yearly commitment. If you pick yearly commitment at checkout, you lock in for twelve (12) months at the yearly commitment monthly rate shown at checkout. We still bill you every month. This is not a prepaid annual plan. No portion of the twelve months is charged up front beyond each month as it comes due. When the twelve months end, the plan continues month to month at the then current standard monthly rate for your tier, unless you cancel. A new yearly commitment does not start on its own. Month to month plans have no lock beyond the current month you already paid for.
How to cancel
You can cancel from the Subscription page in your OEMPRO account, or by emailing support@oempro.io.
Month to month. Canceling stops the next renewal. You keep access through the end of the month you already paid for. We do not prorate or refund unused days in that month, except under Refunds below or where the law requires it.
Yearly commitment. If you cancel before the twelve months are up, you owe an Early Termination Payoff equal to your monthly yearly commitment rate times the number of months left in the commitment that have not yet been billed. We charge that payoff when you cancel. After the payoff, you keep access through the original end date of the commitment. We do not refund months already paid. Overage and usage charges you already ran up stay due and are not refundable. Canceling during a commitment does not start a new twelve month lock when the term ends. When the original term ends, you are on month to month at the standard rate unless you cancel or pick a new commitment at checkout.
Refunds
Subscription fees are generally non-refundable, and We do not provide refunds or credits for partial billing periods, unused time, or usage already incurred. This includes any usage-based or overage charges, which reflect services already delivered.
We may, at Our sole discretion, issue a refund or credit in cases such as:
- A duplicate or clearly erroneous charge.
- A documented billing error on Our side (for example, You were charged after a timely, properly submitted cancellation).
- Where a refund is required by applicable law.
Granting a refund or credit in one instance does not obligate Us to do so in any other instance.
We do not refund monthly charges already collected under a yearly commitment just because you later want month to month or a cheaper tier. An Early Termination Payoff is not a refund. It is the remaining commitment balance due on early cancel.
Free tier and trials
Where We offer a free tier, free estimate, or trial, that access is provided at no charge and no payment is collected for it, so no refund applies. If You choose to upgrade to a paid subscription, the terms of this policy apply from the start of that paid subscription.
Referral credits
Referral rewards are available only to Customers with an active, paid subscription in good standing, and are issued as account credit toward Your OEMPRO subscription. Referral credit has no cash value and is not refundable or redeemable for cash. If a referred shop's qualifying payment is refunded or charged back, in whole or in part, or the referred shop cancels during the holding period, the related referral is voided: any reward not yet released is forfeited, and any reward already issued as credit is reversed up to the amount of referral credit then remaining on Your account. We do not reclaim referral credit that has already been applied to a paid invoice beyond that remaining balance, and a voided referral does not become eligible again. If You cancel Your subscription while holding referral credit that has not yet been applied, that credit is retained with Your account and may be reinstated if You return to an active paid subscription, subject to any expiration We specify and to the referral program terms in Our Terms and Conditions.
Price changes
We may change subscription prices. Any change applies to billing periods that begin after We provide notice of the change. If You do not agree to a price change, Your remedy is to cancel before the next billing cycle, or before entering a new yearly commitment, as described above.
Chargebacks
If You believe You were charged in error, please contact Us first at support@oempro.io so We can resolve it quickly. Initiating a chargeback without contacting Us may result in suspension of Your account.
Contact Us
Questions about cancellation or refunds can be sent to support@oempro.io.