Cancellation & Refund Policy
Last updated: June 24, 2026
This Cancellation & Refund Policy explains how subscriptions to the OEMPRO platform (the "Service"), operated by OEMPRO, LLC ("OEMPRO," "We," "Us," or "Our"), are billed, how You can cancel, and Our policy on refunds. This policy supplements Our Terms and Conditions and any subscription agreement You accept at checkout. If there is a conflict on subscription-specific matters, the subscription agreement controls.
Subscriptions and billing
OEMPRO is offered on a recurring subscription basis. Unless stated otherwise at checkout, subscription fees are billed in advance on a recurring monthly cycle and renew automatically until cancelled. By subscribing You authorize Us and Our payment processor to charge Your payment method for each billing cycle and for any applicable usage-based or overage charges incurred during that cycle.
How to cancel
You may cancel Your subscription at any time from the Subscription page in Your OEMPRO account, or by contacting Us at support@oempro.io. Cancellation stops the next automatic renewal. When You cancel, Your subscription remains active through the end of the billing period You have already paid for, and You retain access until that period ends. We do not automatically prorate or refund the unused portion of a current billing period except as described below or where required by law.
Refunds
Subscription fees are generally non-refundable, and We do not provide refunds or credits for partial billing periods, unused time, or usage already incurred. This includes any usage-based or overage charges, which reflect services already delivered.
We may, at Our sole discretion, issue a refund or credit in cases such as:
- A duplicate or clearly erroneous charge.
- A documented billing error on Our side (for example, You were charged after a timely, properly submitted cancellation).
- Where a refund is required by applicable law.
Granting a refund or credit in one instance does not obligate Us to do so in any other instance.
Free tier and trials
Where We offer a free tier, free estimate, or trial, that access is provided at no charge and no payment is collected for it, so no refund applies. If You choose to upgrade to a paid subscription, the terms of this policy apply from the start of that paid subscription.
Referral credits
Referral rewards are available only to Customers with an active, paid subscription in good standing, and are issued as account credit toward Your OEMPRO subscription. Referral credit has no cash value and is not refundable or redeemable for cash. If a referred shop's qualifying payment is refunded or charged back, in whole or in part, or the referred shop cancels during the holding period, the related referral is voided: any reward not yet released is forfeited, and any reward already issued as credit is reversed up to the amount of referral credit then remaining on Your account. We do not reclaim referral credit that has already been applied to a paid invoice beyond that remaining balance, and a voided referral does not become eligible again. If You cancel Your subscription while holding referral credit that has not yet been applied, that credit is retained with Your account and may be reinstated if You return to an active paid subscription, subject to any expiration We specify and to the referral program terms in Our Terms and Conditions.
Price changes
We may change subscription prices. Any change applies to billing periods that begin after We provide notice of the change. If You do not agree to a price change, Your remedy is to cancel before the next billing cycle as described above.
Chargebacks
If You believe You were charged in error, please contact Us first at support@oempro.io so We can resolve it quickly. Initiating a chargeback without contacting Us may result in suspension of Your account.
Contact Us
Questions about cancellation or refunds can be sent to support@oempro.io.