Terms and Conditions

Last updated: June 6, 2026

Please read these terms and conditions carefully before using Our Service.

These Terms and Conditions are the general terms governing Your access to and use of the OEMPRO website and Service. If You subscribe to the Service as a Customer, a separate Customer Subscription Agreement (presented for review and electronic signature at checkout) governs the specific terms of Your subscription, including subscription fees, cancellation, confidentiality, and data use. In the event of a direct conflict between these Terms and the Subscription Agreement as to subscription-specific matters, the Subscription Agreement controls; as to general use-of-website matters, these Terms control.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Account means a unique account created for You to access our Service or parts of our Service.
Company(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to OEMPRO LLC, a Delaware limited liability company.
Content refers to content such as text, images, estimate PDFs, VIN data, notes, or other information that can be uploaded, posted, linked to, or otherwise made available through the Service by You, regardless of the form of that content.
Country refers to: United States.
Customer refers to a collision-repair shop, body shop, dealership service department, or similar business that subscribes to the Service, together with its authorized personnel acting on its behalf.
Device means any device that can access the Service such as a computer, a tablet, or another internet-connected device.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Free Trial refers to the one free estimate analysis offered to each new account before a paid Subscription is required, at the Company's sole discretion.
Service refers to OEMPRO, the web-based software-as-a-service platform operated by the Company that analyzes collision-repair estimates and identifies missed operations using OEM manufacturer procedures, position statements, and technical service bulletins. The Service is accessed through the website at https://www.oempro.io. The Service is not distributed as a mobile application.
Subscription and Subscriptions refer to the access to the Service offered on a recurring subscription basis by the Company.
Subscription Agreement refers to the separate Customer Subscription Agreement each Customer e-signs when subscribing to the Service, which governs the contractual relationship between the Customer and the Company on subscription-specific matters.
Terms and Conditions(also referred to as "Terms") mean these Terms and Conditions, which together with the Subscription Agreement (where applicable) form the entire agreement between You and the Company regarding the use of the Service.
Third-party Service means any services or content (including data, information, products or services) provided by a third party that may be displayed, included, or made available through the Service, including but not limited to Our payment, email, and AI-inference Service Providers.
Website refers to OEMPRO, accessible from https://www.oempro.io.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

The Service is intended for business use by professional users at collision-repair shops and related businesses. You represent that You are at least 18 years of age and, if You are accessing the Service on behalf of a business, that You have authority to bind that business to these Terms.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Service and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Subscriptions

Relationship with the Subscription Agreement

Paid access to the Service is governed by the separate Customer Subscription Agreement that each Customer e-signs at checkout. The provisions in this section summarize some of the core subscription terms for convenience. If a provision in this section conflicts directly with the Subscription Agreement, the Subscription Agreement controls.

Subscription period

The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (for example, monthly or annually), depending on the type of Subscription plan You select when purchasing the Subscription. Overage charges, where applicable, are billed as described in the Subscription Agreement.

At the end of each period, Your Subscription will automatically renew under the same conditions unless You cancel it or the Company cancels it.

Subscription cancellations

You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company. Unless otherwise required by law or expressly stated in the Subscription Agreement, You will not receive a refund for the fees You already paid for Your current Subscription period, and You will continue to have access to the Service until the end of Your current Subscription period.

Billing

You shall provide the Company with accurate and complete billing information including full name, business name, address, state, zip code, telephone number, and valid payment method information.

Should automatic billing fail to occur for any reason, the Company may issue an electronic invoice indicating that You must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice. If repeated payment attempts fail, access to the Service may be suspended as described in the Subscription Agreement.

All billing is handled by Our third-party payment processor, Sola Payments (using the Cardknox gateway). The Company does not store full payment card numbers. The Service is not sold through any mobile-application marketplace.

Fee Changes

The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.

The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.

Refunds

Except when required by law or as expressly set forth in the Subscription Agreement, paid Subscription fees are non-refundable.

Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.

Free Trial

The Company offers each new account one free estimate analysis before a paid Subscription is required.

No billing information is required to use the free estimate, and You will not be charged unless and until You select a paid Subscription.

At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer for new accounts.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a third-party authentication provider (such as Google OAuth).

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Content and Acceptable Use

Your Content

The Service allows You to upload and submit Content, including collision-repair estimate PDFs, VIN information, and notes. You are responsible for the Content that You submit to the Service, including its legality, reliability, and appropriateness, and You represent that You have the right and authorization to submit it.

You retain all ownership rights in Your Content. By submitting Content to the Service, You grant the Company a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, and display Your Content solely to provide and improve the Service, subject to the Privacy Policy and the Subscription Agreement. Additional terms regarding the use of Customer Data (including any use of Customer Data for training or improving AI models) are set forth in the Subscription Agreement.

Content Restrictions

The Company is not responsible for Content submitted by users. You are solely responsible for the Content and for all activity that occurs under Your account, whether done so by You or any third person using Your account.

You may not submit any Content that is unlawful, infringing, or otherwise objectionable. Examples of prohibited Content include, but are not limited to:

Content that is unlawful or promotes unlawful activity.
Content containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
Content infringing any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
Content that impersonates any person or entity, including the Company and its personnel.
Content that violates the privacy of any third person, except as permitted by law.
False or intentionally misleading information.

The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with these Terms, and to refuse, remove, or restrict access to any such Content.

Content Backups

Although regular backups of Content may be performed, the Company does not guarantee there will be no loss or corruption of data. You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

Acceptable Use

You agree not to, and not to permit any third party to:

Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service.
Use the Service to build a competing product or to benchmark the Service for competitive purposes without the Company's prior written consent.
Access the Service through automated means (bots, scrapers, etc.) except as expressly permitted by the Company in writing or through a documented API.
Use the Service in any manner that exceeds reasonable usage or that interferes with the Service's operation or the experience of other users.
Use the Service to process data for which You do not have the right or authority to submit, or in violation of applicable law.

Third-Party Services and OEM Data

The Service integrates with Third-party Services, including payment processors, email providers, and AI-inference providers. When You choose to connect a third-party account to the Service, You authorize the Company to access that third-party account on Your behalf solely to provide the Service. Your use of any Third-party Service is also governed by that provider's own terms and privacy policy.

OEM procedures, position statements, technical service bulletins, and related data retrieved from Third-party Services are provided by their respective owners. The Service presents this information for informational purposes only; the Company does not independently verify, endorse, or warrant OEM data, and You are responsible for exercising professional judgment in evaluating whether a particular operation is appropriate for the vehicle and repair at issue.

Copyright Policy

Intellectual Property Infringement

We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property right of any person.

If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, You must submit Your notice in writing to the attention of our copyright agent via email at support@oempro.io and include in Your notice a detailed description of the alleged infringement.

You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright.

DMCA Notice and DMCA Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.
A description of the copyrighted work that You claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.
Your address, telephone number, and email address.
A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.

You can contact our copyright agent via email at support@oempro.io. Upon receipt of a notification, the Company will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Service.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions or the Subscription Agreement.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service or follow the cancellation steps in Your Account settings. Certain provisions of these Terms that by their nature should survive termination shall survive, including intellectual property, disclaimers, limitations of liability, and dispute resolution.

Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (i) Your Content, including any claim that Your Content infringes or violates the rights of a third party or that You lacked the right or authorization to submit it; (ii) Your use or misuse of the Service; (iii) Your violation of these Terms, the Subscription Agreement, or any applicable law; or (iv) Your violation of the rights of any third party, including any vehicle owner or other individual whose personal information appears in Content You submit. Notwithstanding the foregoing, You will have no obligation to indemnify the Company to the extent any claim arises from the Company's own gross negligence, willful misconduct, or violation of law. The Company reserves the right, at its own expense, to assume the exclusive defense and control (including settlement) of any matter otherwise subject to indemnification by You, in which event You will cooperate with the Company in asserting any available defenses. You may not settle any matter subject to indemnification in a manner that imposes any obligation or liability on the Company, or admits any fault on the Company's behalf, without the Company's prior written consent.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms, and Your exclusive remedy for all of the foregoing, shall be limited to the amount actually paid by You to the Company for the Service during the twelve (12) months immediately preceding the event giving rise to the liability, or one hundred U.S. dollars (USD $100) if You have not purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the Company's providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service, including OEM procedures, position statements, technical service bulletins, and similar third-party content; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

The Service is a decision-support tool. It does not replace the professional judgment of a qualified estimator, technician, or repair planner, and nothing produced by the Service constitutes a guarantee of insurer approval, reimbursement, or regulatory compliance.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the State of Delaware, United States, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Service may also be subject to other local, state, national, or international laws.

Dispute Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company at support@oempro.io. If the parties cannot resolve the dispute through good-faith negotiation within thirty (30) days, the following binding arbitration terms apply.

Binding Arbitration

Except for claims that may be brought in small-claims court and claims seeking injunctive relief to protect intellectual property rights, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration shall be in Delaware, United States, and the arbitration shall be conducted in the English language by a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Class-Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR CONSOLIDATED PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

Jury Waiver

TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND THE COMPANY EACH WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO A TRIAL BEFORE A JUDGE AND JURY.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Assignment

You may not assign or transfer these Terms, or any rights or obligations under them, without the Company's prior written consent. The Company may freely assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their respective successors and permitted assigns.

Force Majeure

The Company will not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or telecommunications failures, or the failure or unavailability of third-party services or providers relied upon to operate the Service. This section does not excuse any payment obligation; all amounts due remain payable notwithstanding any force majeure event.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: support@oempro.io
By visiting this page on our website: https://www.oempro.io

Last updated: June 6, 2026

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

Definitions

For the purposes of these Terms and Conditions:

Account means a unique account created for You to access our Service or parts of our Service.
Company(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to OEMPRO LLC, a Delaware limited liability company.
Content refers to content such as text, images, estimate PDFs, VIN data, notes, or other information that can be uploaded, posted, linked to, or otherwise made available through the Service by You, regardless of the form of that content.
Country refers to: United States.
Customer refers to a collision-repair shop, body shop, dealership service department, or similar business that subscribes to the Service, together with its authorized personnel acting on its behalf.
Device means any device that can access the Service such as a computer, a tablet, or another internet-connected device.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Free Trial refers to the one free estimate analysis offered to each new account before a paid Subscription is required, at the Company's sole discretion.
Service refers to OEMPRO, the web-based software-as-a-service platform operated by the Company that analyzes collision-repair estimates and identifies missed operations using OEM manufacturer procedures, position statements, and technical service bulletins. The Service is accessed through the website at https://www.oempro.io. The Service is not distributed as a mobile application.
Subscription and Subscriptions refer to the access to the Service offered on a recurring subscription basis by the Company.
Subscription Agreement refers to the separate Customer Subscription Agreement each Customer e-signs when subscribing to the Service, which governs the contractual relationship between the Customer and the Company on subscription-specific matters.
Terms and Conditions(also referred to as "Terms") mean these Terms and Conditions, which together with the Subscription Agreement (where applicable) form the entire agreement between You and the Company regarding the use of the Service.
Third-party Service means any services or content (including data, information, products or services) provided by a third party that may be displayed, included, or made available through the Service, including but not limited to Our payment, email, and AI-inference Service Providers.
Website refers to OEMPRO, accessible from https://www.oempro.io.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Subscriptions

Relationship with the Subscription Agreement

Subscription period

At the end of each period, Your Subscription will automatically renew under the same conditions unless You cancel it or the Company cancels it.

Subscription cancellations

Billing

You shall provide the Company with accurate and complete billing information including full name, business name, address, state, zip code, telephone number, and valid payment method information.

Fee Changes

The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.

The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.

Refunds

Except when required by law or as expressly set forth in the Subscription Agreement, paid Subscription fees are non-refundable.

Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.

Free Trial

The Company offers each new account one free estimate analysis before a paid Subscription is required.

No billing information is required to use the free estimate, and You will not be charged unless and until You select a paid Subscription.

At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer for new accounts.

User Accounts

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

Content and Acceptable Use

Your Content

Content Restrictions

You may not submit any Content that is unlawful, infringing, or otherwise objectionable. Examples of prohibited Content include, but are not limited to:

Content that is unlawful or promotes unlawful activity.
Content containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
Content infringing any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
Content that impersonates any person or entity, including the Company and its personnel.
Content that violates the privacy of any third person, except as permitted by law.
False or intentionally misleading information.

Content Backups

Acceptable Use

You agree not to, and not to permit any third party to:

Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service.
Use the Service to build a competing product or to benchmark the Service for competitive purposes without the Company's prior written consent.
Access the Service through automated means (bots, scrapers, etc.) except as expressly permitted by the Company in writing or through a documented API.
Use the Service in any manner that exceeds reasonable usage or that interferes with the Service's operation or the experience of other users.
Use the Service to process data for which You do not have the right or authority to submit, or in violation of applicable law.

Third-Party Services and OEM Data

Copyright Policy

Intellectual Property Infringement

You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright.

DMCA Notice and DMCA Procedure for Copyright Infringement Claims

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.
A description of the copyrighted work that You claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.
Your address, telephone number, and email address.
A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

Indemnification

Limitation of Liability

"AS IS" and "AS AVAILABLE" Disclaimer

Governing Law

Dispute Resolution

Binding Arbitration

Class-Action Waiver

Jury Waiver

TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND THE COMPANY EACH WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO A TRIAL BEFORE A JUDGE AND JURY.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

Severability and Waiver

Severability

Waiver

Assignment

Force Majeure

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: support@oempro.io
By visiting this page on our website: https://www.oempro.io

Last updated: June 6, 2026

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

Definitions

For the purposes of these Terms and Conditions:

Account means a unique account created for You to access our Service or parts of our Service.
Company(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to OEMPRO LLC, a Delaware limited liability company.
Content refers to content such as text, images, estimate PDFs, VIN data, notes, or other information that can be uploaded, posted, linked to, or otherwise made available through the Service by You, regardless of the form of that content.
Country refers to: United States.
Customer refers to a collision-repair shop, body shop, dealership service department, or similar business that subscribes to the Service, together with its authorized personnel acting on its behalf.
Device means any device that can access the Service such as a computer, a tablet, or another internet-connected device.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Free Trial refers to the one free estimate analysis offered to each new account before a paid Subscription is required, at the Company's sole discretion.
Service refers to OEMPRO, the web-based software-as-a-service platform operated by the Company that analyzes collision-repair estimates and identifies missed operations using OEM manufacturer procedures, position statements, and technical service bulletins. The Service is accessed through the website at https://www.oempro.io. The Service is not distributed as a mobile application.
Subscription and Subscriptions refer to the access to the Service offered on a recurring subscription basis by the Company.
Subscription Agreement refers to the separate Customer Subscription Agreement each Customer e-signs when subscribing to the Service, which governs the contractual relationship between the Customer and the Company on subscription-specific matters.
Terms and Conditions(also referred to as "Terms") mean these Terms and Conditions, which together with the Subscription Agreement (where applicable) form the entire agreement between You and the Company regarding the use of the Service.
Third-party Service means any services or content (including data, information, products or services) provided by a third party that may be displayed, included, or made available through the Service, including but not limited to Our payment, email, and AI-inference Service Providers.
Website refers to OEMPRO, accessible from https://www.oempro.io.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Subscriptions

Relationship with the Subscription Agreement

Subscription period

At the end of each period, Your Subscription will automatically renew under the same conditions unless You cancel it or the Company cancels it.

Subscription cancellations

Billing

You shall provide the Company with accurate and complete billing information including full name, business name, address, state, zip code, telephone number, and valid payment method information.

Fee Changes

The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.

The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.

Refunds

Except when required by law or as expressly set forth in the Subscription Agreement, paid Subscription fees are non-refundable.

Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.

Free Trial

The Company offers each new account one free estimate analysis before a paid Subscription is required.

No billing information is required to use the free estimate, and You will not be charged unless and until You select a paid Subscription.

At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer for new accounts.

User Accounts

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

Content and Acceptable Use

Your Content

Content Restrictions

You may not submit any Content that is unlawful, infringing, or otherwise objectionable. Examples of prohibited Content include, but are not limited to:

Content that is unlawful or promotes unlawful activity.
Content containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
Content infringing any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
Content that impersonates any person or entity, including the Company and its personnel.
Content that violates the privacy of any third person, except as permitted by law.
False or intentionally misleading information.

Content Backups

Acceptable Use

You agree not to, and not to permit any third party to:

Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service.
Use the Service to build a competing product or to benchmark the Service for competitive purposes without the Company's prior written consent.
Access the Service through automated means (bots, scrapers, etc.) except as expressly permitted by the Company in writing or through a documented API.
Use the Service in any manner that exceeds reasonable usage or that interferes with the Service's operation or the experience of other users.
Use the Service to process data for which You do not have the right or authority to submit, or in violation of applicable law.

Third-Party Services and OEM Data

Copyright Policy

Intellectual Property Infringement

You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright.

DMCA Notice and DMCA Procedure for Copyright Infringement Claims

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.
A description of the copyrighted work that You claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.
Your address, telephone number, and email address.
A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

Indemnification

Limitation of Liability

"AS IS" and "AS AVAILABLE" Disclaimer

Governing Law

Dispute Resolution

Binding Arbitration

Class-Action Waiver

Jury Waiver

TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND THE COMPANY EACH WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO A TRIAL BEFORE A JUDGE AND JURY.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

Severability and Waiver

Severability

Waiver

Assignment

Force Majeure

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: support@oempro.io
By visiting this page on our website: https://www.oempro.io